Lee County Bank recognizes and respects our responsibility to protect our customers' private information. The success of a financial institution, like ours, depends heavily on the level of trust and confidence it enjoys with its depositors, borrowers, and shareholders. In continuing our commitment to provide quality service to our customer, Lee County Bank has adopted the following privacy statement for officers, directors and employees. This privacy statement applies to individuals (consumers), and Lee County Bank reserves the right to amend it at any time.
Our Collection, Use and Retention of Customer Information
We collect, use and retain information about our customers only where we reasonably believe it would be useful in administering our business, and providing products, services and other opportunities to our customers. We collect and retain information available from public records, market research and credit reports, as well as information you provide to us, only for specific business purposes. We will tell you why we are collecting and retaining it upon your request by letter, email or in person to our customer service department. Lee County Bank will respond to your request as soon as possible. We use information to protect and administer our customers' records, accounts and funds: to comply with certain laws and regulations, to help design or improve our products and services, and to understand your financial needs and provide you quality products and outstanding service. If you send us email, we may retain the content of the email and your email address in order to respond to questions or concerns you may have expressed.
Our Maintenance of Accurate Information
We have implemented procedures to help assure that our customers' financial information is accurate, current and complete in accordance with commercially reasonable standards. While some procedures are required by federal or state law, we also have procedures for responding to requests to correct inaccurate information in a timely manner, and to update information and remove old information. If a customer receives information regarding his or her relationship with us that is believed to be inaccurate, he or she should notify us immediately at:
Lee County Bank
801 Avenue F
Fort Madison, IA 52627
Ph. (319) 372-2243
Limited Employee Access to Information
We have procedures and security levels that limit employee access to personally identifiable information to those with a business reason to know such information. The importance of confidentiality and customer privacy is addressed when a new employee is trained and is reinforced during monthly meetings and training sessions. Appropriate disciplinary measures are taken to enforce employee privacy responsibilities.
Restrictions on the Disclosures of Account Information
We do not reveal specific information about our customers' accounts or other personally identifiable data unless (1) our customer has requested or authorized it; (2) the information is provided to help complete a transaction initiated by our customer; (3) the information is provided to a reputable credit bureau or similar information reporting agency; or (4) disclosure is lawfully permitted or required.
Maintaining Customer Privacy in Business Relationships with Outside Third Parties
At times it is necessary to provide personally identifiable information about our customers to a third party, such as a vendor or service company we hire to provide support or services or one or more of our products. These vendors and service companies agree to safeguard our confidential customer information and must abide by applicable law.
Our Internet Web Site
Visitors to the lcbtrust.com Web site remain anonymous. We do not collect personal identifying information about site users, unless you choose to provide such information to use. Standard software is used to collect and store ONLY the following non-identifying information about our visitors: the name of the domain from which you access the Internet (for example, aol.com, if you are connecting from an America Online account, or iastate.edu if you are connecting from Iowa State University's domain): the date and time you access our site: and the Internet address of the Web site from which you linked directly to our site. If you submit an online application, it will be transmitted over a secure connection using encryption, and will alert you to this fact. This is the case where confidential information, such as your account number or social security number is requested. Visitors may elect to provide us with personal information via email. This information is used internally, as appropriate, to handle the sender's request and manage the lcbtust.com Web site. It is not disseminated or sold to other organizations. Visitors should, however, keep in mind the email is not necessarily secure against interception. If you do not agree with the use of this information, or are not comfortable with the level of privacy, please use the clear button in online forms, or cancel email before it is sent. Visitors should call us directly at (319) 372-2243 or toll-free (888)831-5228 if requests or statements include sensitive or private information, such as your account numbers, credit card numbers or social security number. Lee County Bank will NEVER ask you for your Personal Identification Number (PIN) for your Lee County Bank ATM card or ShazamChek card. If you are asked for this information, please call (319) 372-2243 or toll-free (888)831-5228 and report it to a customer service representative immediately.
Lee County Bank does not knowingly solicit data from children, and we do not knowingly conduct online marketing to children. We recognize that protecting children's identities and privacy online is important and that the responsibility to do so rests with both the online industry and with parents.